Refund and Return Policy
At PremiumCove, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. That's why we offer a Free 30-Day Refund and Return Policy.
1. 30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Free Returns
We are proud to offer Free Returns for our customers. If you are not satisfied with your purchase, we will provide a prepaid return shipping label at no cost to you. There are no restocking fees.
3. How to Initiate a Return
To start a return, please contact us at support@premiumcove.com. Once your return is accepted, we will send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. Contact Us
For any questions regarding our Refund and Return Policy, please contact us at:
•Email: support@premiumcove.com
•Phone: 607 2241180